It sometimes seems inappropriate to refer to patients in the health system as “customers”. This is too evocative of the “market” and its laws that are so remote from the social sector. This raises the concept of business and profit-making. This leads on to “marketing”, with all the distrust that the public sector often associates [...]
Archive March 2010
Drucker (6): the customer – the patient – at the centre
Publié par 20 March 2010 dans Recherche. 0 CommentairesDrucker (5): the age of the social sector
Publié par 13 March 2010 dans International et Recherche. 0 CommentairesIn his book “Improving Leadership in Nonprofit Organizations, Riggio et Smith Orr, editions Jossey-Bass, 2004, page 4, 55 US$) Frances Hesselbein quotes Peter Drucker as saying that it is in the social sector that one finds the most innovation and success in fulfilling the needs expressed by man and that what we do with this [...]
Drucker (4): the genetics of organisations today
Publié par 6 March 2010 dans Recherche. 0 CommentairesIn The Age of Discontinuity – Guidelines to our changing society (4th edition in English, free on line, 2003), Peter Drucker said “that the alternative for the economy – as for all the other sectors – is no longer to choose between the total indifference of the State or total control by the State.” In [...]
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